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Great Companies: Please tell me something about the business and how did you come up with such an idea? James Goldsworthy: I have always been a person with a dream to run an electrical business so I was eager to get the business up and running as soon as I was capable. Great Companies: What are the various services and products provided by your company? James Goldsworthy: We cover everything in the residential sector and with the vision of doing the same in the domestic and industrial sectors. Great Companies: Why should one choose you over others in this field? James Goldsworthy: I am good hard working and genuine electrician that will always give my honest opinion when it comes to the customers’ best interests. Great Companies: What are the struggles and challenges you face? James Goldsworthy: Currently still learning the skills to book work which is being made easier with a tradesman computer software I have recently purchased. Other challenges I am facing is collecting and following up money, which I know is an issue for all people that have their own businesses. Great Companies: What do you think are the few main things which are most important for a successful business? James Goldsworthy: Good relationships with customers, good workmanship, good quality work and being genuine to all people you come in contact with.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Niraj Shah: Well, we are into a business of Insurance and mainly into Stand alone Third Party Insurance of Motor. We have set it up in such a way that I am issuing close to 10,000 policies a month from lot of part of India by sitting in an office in Mumbai. We have various clients in tier 2 and tier 3 cities where they can issue the policy by themselves or by taking the help of my staff. Online issuance of insurance policies is the success of my business. Great Companies: What are the various services and products provided by your company? Niraj Shah: Life Insurance, General insurance, Mutual funds, Loans- Proper Financial planning for your better tomorrow. Great Companies: Why should one choose you over others in this field? Niraj Shah: 16 years of experience and suggesting them various products according to their need. Great Companies: What are the struggles and challenges you face? Niraj Shah: In the initial period to convince the co. for the online issuance of policy and then to travel in the remote place of India which were little bit of a struggle. Great Companies: What do you think are the few main things which are most important for a successful business? Niraj Shah: Learn, Unlearn and relearn- Mantra for a successful entrepreneur.

Great Companies: Please tell me something about the business and how did you come up with such an idea? BenEick: After many years as a mortgage broker, I felt that there was a better way of doing things and with a number of highly skilled other brokers across Australia we came together to join Nectar Mortgages. With the Nectar systems and procedures we can service our clients better and offer them deals from a large panel of lenders to ensure they get the right one for their circumstance. Proudly previously holding records as a world champion broker for many consecutive years with our previous company we have continued our success and consistently land our team in the Top 3 with Nectar Mortgages. Since joining with Nectar, in such a short time we expanded our team and have a shopfront in a prime spot in Newcastle CBD. Within 2 years to not only take advantage of location opportunity but to continue our growth as a team. We have won the Business of the year from our aggregator PLAN Australia in our first year as Nectar Home Loans Hunter in 2018 primarily based on the fact that we developed and implemented a cloud-based system in real time from anywhere across Australia (this was kind of new and funky back then in the day) – so not only were we one step ahead of the game, we were able to hand pick our skilled and experienced assessors who were now able to work remotely from home wherever they may be across Australia Great Companies: What are the various services and products provided by your company? BenEick: Nectar Home Loans | Hunter specialises in all types of home loans, whether you’re a first home buyer, downsizer, investor, debt consolidate or looking to refinance to a better rate we are here to help. We also have a finance division that can assist with Commercial & Personal Vehicle Finance, Plant & Equipment Finance and personal loans. Great Companies: Why should one choose you over others in this field? BenEick: We are proud to hold an incredible 93.3 NPS - Thanks to client satisfaction and recommendations (Net Promoter Score). It’s our passion to help our clients achieve their financial goals. We provide clear and frequent communication to our clients so they are kept in the loop at all times with down to earth honest advice. We have access to a panel of over 30 lenders, along with the knowledge and experience behind us we provide a more honest and better service to our clients. Great Companies: What are the struggles and challenges you face? BenEick: Every day is a challenge. That's what makes our service so valuable to many clients. When most banks or brokers think 'too hard basket' and say NO, we do everything we can to find a way that we can assist our client. Obviously other factors we cannot help such as economic influences come into play and add to the challenges also, such as COVID-19, however due to our systems and processes we were able to work from home at the drop of the hat. This has allowed us to grow as we were easily able to adapt and jumped on the front foot to help our clients during these trying times. Great Companies: What do you think are the few main things which are most important for a successful business? BenEick: Dedication, Performance and Team.

Great Companies: Please tell me something about the business and how did you come up with such an idea? PK Singh: Being a software engineer realised the scope of outsourcing and so started this venture. Great Companies: What are the various services and products provided by your company? PK Singh: IT outsourcing/ Mobile App/software Development/Data conversion / HR Solutions. Great Companies: Why should one choose you over others in this field? PK Singh: Reliability is our Responsibility and in last 18 years never missed any timeline. Great Companies: What are the struggles and challenges you face? PK Singh: Nothing significant but getting new clients for outsourcing is a bit of challenge. Great Companies: What do you think are the few main things which are most important for a successful business? PK Singh: Transparency / Honesty / Commitment and meeting deadlines in all circumstances.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Balraj Singh: No matter what we do in life, we will always need to engage with people. The value of human interaction is immense! As a lifelong Marketing professional, I was always making great connections, whether it be with customers or teams. I quickly realised that to do a good job, in any role, we must understand and value people. I started to connect with other professionals, in fields such as Marketing and People Development, who were identifying the same trends as I was – that there is typically a huge amount of potential within organisations and across customer pools, which is often ignored or undervalued. That was the light bulb moment – creating a business that can not only deliver excellent services but will take the time to understand people and their needs, focusing on the hidden potential, with a genuine passion for making a difference. Our business, Circle Consultants Ltd, essentially helps businesses develop brilliant teams and maximise customer retention. Our team of consultants have vast industry experience, working with teams and customers all over the world. Great Companies: What are the various services and products provided by your company? Balraj Singh: Our consultants specialise in two key areas: 1.     Customer Our customer offering includes consultancy services in customer retention, customer lifecycle enhancement and commercial project management. We help commercial teams implement customer retention strategies. We develop customer lifecycles and communications to improve brand loyalty and reduce churn. If you are business looking to make improvements with customers or facing issues such as high customer churn or large amounts of customer data with poor retention strategies, our consultants can support you with bespoke consulting services to keep customers engaged and satisfied. We can design campaigns, support with launches and rebranding and help to visualise and enhance customer lifecycles. An exciting project we recently undertook for a FinTech company based in New York focused on developing a customer insights programme. This enabled our client to frequently report on customer engagement across various touch points and to make informed product and marketing strategy decisions. 2.     Employee Our employee offering includes consultancy services in people development, coaching and workshop facilitation. We advise leaders on ways to unlock potential and create a motivated, high performing workforce. We facilitate, train and coach to help individuals and teams achieve goals and be more productive. If your business is struggling with high attrition and low loyalty, or an unhappy and underperforming workforce, our team of experts can work with you to deliver tailored coaching sessions, outcome focused workshops and people management programmes. We equip leaders and teams with the necessary skills to work well together and deliver exceptional results. A recent project we undertook for a restaurant group based in London was to improve team dynamics and collaboration. Through a bespoke coaching programme and people development initiative focusing on leadership, ownership and relationships, our client was able to identify common issues and make positive changes, resulting in a significant improvement in team productivity, loyalty and satisfaction. Great Companies: Why should one choose you over others in this field? Balraj Singh: I believe that knowledge and skills are important, but so are personality, relationships and building strong connections. When you work with our team, you will see that we are always extremely professional but also personable, approachable, and friendly. Working with consultants should not be a stressful or unaffordable process. We make things easy for our customers and have a flexible and versatile approach. We will always find a way to work with our clients, whether they are large corporates in Singapore or smaller family run businesses in London! No matter what the issue may be, we are confident that we will be able to work together on practical solutions. We understand people and we will always go the extra mile to ensure our clients are happy. Our customers keep coming back to us because we build strong connections and memorable experiences. We are different because we genuinely care, and this always shows! Great Companies: What are the struggles and challenges you face? Balraj Singh: The recent COVID-19 pandemic was one of the biggest challenges I have ever faced, personally and professionally. I had only recently set up the business but almost overnight, the world changed, with everything coming to a halt. Despite this, I was determined to keep things moving and I decided to pour all my time and energy into supporting small businesses with our services, to give back and do something positive during a challenging time. We had the opportunity to work with so many amazing businesses during this time and support them with marketing initiatives and people development programmes. We met (virtually!) so many people that we may not have had the opportunity to work with otherwise. I think with all challenges in life, we need to always take a step back and think “How can I turn this around and make a positive change out of a negative situation” – and that’s exactly what we did do earlier this year when faced with a global pandemic! It was rewarding to utilise our time and skills for small businesses that needed urgent support. Great Companies: What do you think are the few main things which are most important for a successful business? Balraj Singh: Never give up and always pursue what you are passionate about. Life & business are full of challenges but the people who succeed are the ones who wake up ready to face the world and achieve. No obstacle is too big - anything is possible with the right mind set. Be kind - there is always a place for kindness in business. Never underestimate any connection you make. You never know who you might meet and where, so every single conversation matters! True story – I met a client in a crowd of 700,000 football fans, cheering on Liverpool’s Champions League win! We still work together today on exciting projects. And most importantly, never forget why you are doing what you do. As a husband and father, my family will always be the reason I push myself to grow the business and achieve my goals. Making them happy and proud is important to me and is what motivates me every day.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Siddhant Dineshmall Banthia: Cupid Knot is basically a matchmaking organization with a community centric approach. We are based in Surat with a PAN India target market. We also offer our services to certain countries abroad. Our mode of service offerings is traditional, however backed up with proficient technology. Our associate partners that are spread across various parts of India help us to create a wide data pool of prospective clientele base. We don't offer platform for independent matchmaking. We search, scrutinize and suggest the recommendations to our client individually without revealing their identity. We vary from other matrimonial platforms as we don't offer chat portal and individual search options. The idea behind Cupid Knot was as simple as to serve the Indian market with an Indian adaptable services. The growth rate of matrimonial industry in India is increasing at a rapid rate but it still has untapped potential within it. We wanted to capture that market with our unique service offerings. We wanted to specialise in the communities of Jain, Agarwal and Maheshwari. Given the mentality of these communities in particular, we wanted to make the process of partner search easy, efficient and confidential. Hence, Cupid Knot. Great Companies: What are the various services and products provided by your company? Siddhant Dineshmall Banthia: Our list of comprehensive services at Cupid Knot includes- We offer individualised and customised matchmaking services for our prospective grooms and brides. 1. We make a search of perfect partner for them by putting our technology to right use. 2. As a part of our secondary service, we help our clients by making a perfect bio data for them. 3. We offer astrology consultation to our clients taking into consideration the significance of horoscope in India. 4. Lastly, we also offer matchmaking services to divorced individuals wanting to go for re- marriage. Great Companies: Why should one choose you over others in this field? Siddhant Dineshmall Banthia: Matrimonial industries in India are mushrooming at a rapid rate. It is extremely difficult for people to make a choice of matchmaking organization that fits best for them. These are the points that makes us unique over our competitors. 1. We offer completely personalised services to our clients, one to one. Our service offerings are an amalgamation of tradition and tech, apt for our clientele cohort. While we offer completely offline support and guidance to our clients we make a use of tech to send suggestions. 2. Our associate network is spread across the country. This helps us create the data pool of potential and prospective customers. Our client can find their perfect match without compromising much. 3. We are apt for traditional Indian families. We don't offer chat portal facility nor do we have open portal for anyone to search individually. We have a strict communication policy of interacting only with guardians. 4. Our service offerings are priced at affordable rates, making it accessible for all. 5. We have adopted a community centric approach specializing in Jain, Agarwal, and Maheshwari communities. Hence, anyone who belongs to such specific community stands a higher chance of finding a partner through us rather than other matrimonial platforms. Great Companies: What are the struggles and challenges you face? Siddhant Dineshmall Banthia: Every startup has a set of their own challenges and struggles. These are our own challenges that we struggle overcoming. 1. It is extremely difficult to gain acceptance from community. The word matrimony in itself is attached with negative connotations. Hence matrimonial site is often regarded as the last resort for finding life partner instead of making its use voluntarily as a first choice. 2. At times abundant resources are more harmful than scarce resources. At least scarce resources allows you to make rightful decisions after due and thoughtful consideration. Having too many resources at the start misguided us. 3. The conversion ratio is extremely small in matrimonial industry. Hence you have very few success stories to portray. 4. Technology is absolutely making the business processes easier. However, one of the struggles we faced while starting out was integrating tradition within it. We wanted to offer traditional matchmaking services more efficiently through our technology. Great Companies: What do you think are the few main things which are most important for a successful business? Siddhant Dineshmall Banthia: The definition of success varies for every individual. In general, sales, profit and customer satisfaction defines success for large cohort of firms. Success for us is: 1. Low level of failure ratio. Matrimonial industry in itself has a very less conversion rate. In such scenario, decreasing level of failure ratios is a stepping stone to success for us. 2. Our network is our strength. The web of client brings us more potential clients through word of mouth. We value each of our client dearly, regardless of the business bought in by them. 3. We perform quality audit at each stage of our services. This ensures that our end service is offered at an ultimate level. 4. Our branding image that is strengthened by client's testimonial defines our success.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Josh Leitner: I set up a linen rental company in 1990 for the rental of table cloth to hotels and venues. Evertex developed from there, producing table linen, chair covers, first as a feeder to the rental division and eventually as a global provider of table linens. Great Companies: What are the various services and products provided by your company? Josh Leitner: We supply anything related to linen. From Tablecloth, Table Skirting and Chair covers, to bespoke back drops and drapes. And of course in today’s climate we are producing fashion ace masks. Great Companies: Why should one choose you over others in this field? Josh Leitner: We have huge depth of stock, manufacturing here in the UK so can react quickly and cab cater for bespoke requirements with a dedicated and professional service. Great Companies: What are the struggles and challenges you face? Josh Leitner: Cheaper imports from abroad. And in recent weeks of course the shutdown of industry threatens all suppliers in this sector. Great Companies: What do you think are the few main things which are most important for a successful business? Josh Leitner: Employee Retention is key; training new staff always means that quality of product is jeopardised. After that customer service and attention to detail are also very important.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Lorenzo Luiso: Brick Digital began after I had spent 3 years building an e-commerce business and learning all of the online marketing skills 'on-the-job'. With this practical knowledge and application of marketing that had yielded real results in my own business, I then began working with other businesses mainly in the B2B sector. Great Companies: What are the various services and products provided by your company? Lorenzo Luiso: SEO, Search Advertising, Online Marketing Strategy and Content Marketing. Great Companies: Why should one choose you over others in this field? Lorenzo Luiso: Brick Digital was born out of real practical marketing, not theory, and therefore we know what matters to businesses when working with a marketing agency... real results. Which is why our clients love our 'revenue first' approach. Great Companies: What are the struggles and challenges you face? Lorenzo Luiso: Scaling up resource and building a sales process for scalable sales. Great Companies: What do you think are the few main things which are most important for a successful business? Lorenzo Luiso: Hard work, demand and creativity.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Jacqui Freeman: I have a background interior design and I was working as a real estate and saw a real gap in the market for home staging that didn’t look so "staged" and clinical and all looking very much the same. So I leapt at the opportunity to start my own business. I had all the contacts with the agents. I got a very small loan and have been self-funding and has gone from strength to strength. Great Companies: What are the various services and products provided by your company? Jacqui Freeman: Home staging, partial staging, interior design refreshes, de-cluttering. Great Companies: Why should one choose you over others in this field? Jacqui Freeman: Our point of difference is the detail we provide in the staging. We put a lot of time into the planning of the job. We pride ourselves on the time we take as the small details really make the difference. Every job is completed by myself and a qualified interior designer. We are also very reasonably priced. Great Companies: What are the struggles and challenges you face? Jacqui Freeman: A lack of storage space. Making the business profitable but still sticking to your core values. Great Companies: What do you think are the few main things which are most important for a successful business? Jacqui Freeman: Structure, organization, good accounting systems, making a profit.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Scott Chapman: Having worked in the industry since 2002 and having contributed to the success of other companies, I decided I wanted to create my own business. I undertook a part time business degree during 2013-2018 with the intention of doing so and I am lucky enough to have been able to do that via the formation of Scope Fire & Security Ltd. Great Companies: What are the various services and products provided by your company? Scott Chapman: Fire Alarm Systems, Fire Extinguishers, Intruder Alarm Systems, CCTV, Access Control Systems, Intercom and Automatic Gates and Doors. Great Companies: Why should one choose you over others in this field? Scott Chapman: Our commitment to customer service, our high standards of service and our drive to provide it. Complete commitment to our customers’ satisfaction with an honest and transparent approach to each task. We pride ourselves on giving customers complete peace of mind with both their fire and security systems and Scope as their supplier. Great Companies: What are the struggles and challenges you face? Scott Chapman: The current economic environment, crowded market with lots of competition, distinguishing ourselves from the competition, opening doors with new clients due to complacency in considering changing supplier, cash flow for growth, timing of action in current economic uncertainty. Great Companies: What do you think are the few main things which are most important for a successful business? Scott Chapman: Dedication, communication, honesty, transparency, a drive to provide, consistency, reliability and a company culture which actively promotes these aspects to its stakeholders.

Great Companies: Please tell me something about the business and how did you come up with such an idea? Shubham Khandelwal: Their is a huge gap in Industry between people having talent but not having proper Business Model, Financial Projections, Business Strategies and Long term Vision. We Help Companies with Long term Goal and help them to achieve it. Great Companies: What are the various services and products provided by your company? Shubham Khandelwal: We are into:- · Business Model development. · Business & Franchise Consulting. · Merger & Acquisitions. · Market Research. · Start-up Model Development Great Companies: Why should one choose you over others in this field? Shubham Khandelwal: Our Client Satisfaction Ratio is 98%. Great Companies: What are the struggles and challenges you face? Shubham Khandelwal: Struggles are Part of your Journey, they teach you so many things which you never able to learn in theoretical books. Great Companies: What do you think are the few main things which are most important for a successful business? Shubham Khandelwal: Right Business Model with Correct Financial Projections.

Great Companies: Please tell me something about the business and how did you come up with such an idea? David Silvester: Been an engineer all my life and decided to run my own company. Great Companies: What are the various services and products provided by your company? David Silvester: Heating, Electrical, Plumbing contractors & breakdowns and servicing. Great Companies: Why should one choose you over others in this field? David Silvester: Because we care about great service provided and value for money. Great Companies: What are the struggles and challenges you face? David Silvester: Great marketing and competing with cheap companies doing poor work. Great Companies: What do you think are the few main things which are most important for a successful business? David Silvester: Good solid customer base.