The first 30 seconds
Make one person the keeper of the workplace
You have to stand out from the crowd
Encourage people to bring their personality to work
Always be prepared for an opportunity
Serve Coffee And Tea
Talk about customer service to your staff—a lot
Customer expectations are changing—we all need to change with them
Reward good customers
Do you over promise and under deliver?
Understanding finances—taking control of your business
It’s all about respect—if you don’t respect your
customers don’t expect them to come back
Never lose touch with your customers
Making your business bigger than one person
Understanding the importance of systems
Take the time to get to know the people you want to build a relationship with
Make sure your team understands your corporate philosophy
Always check reference of potential suppliers
Is your business name telling the right story
Consistency and the power of branding
Who controls your corporate image?
What is your tagline?
There comes a time when you need to review your Corporate Image
Debrief staff after good and bad experiences
Ask a customer to come in and talk to your staff
Reward staff for outstanding customer service
Importance of Critical Thinking
Define your core business
Encourage your customers to give you their opinions
Take your staff to your competitors’ businesses
Communicate confidently with customers
Work should be done after evaluating the need.
Wins and defeats are not permanent. We should keep moving forward.
Leading with Vision and Values.
Sharing a Vision for Success with Team.
Principle of Reciprocity.
How to maintain sales and customers
Benefits of customer advocacy
Your should never stop working
Speak openly and easily.
Praise good work to encourage others
After achieving every little goal, praise.
Appreciate the good, ignore evil.
We will get what we would expect
Good results give real encouragement
Importance of feedback after work
Without our permission no one can humiliate us!
Sometimes we should not hesitate to compliment our self
While working in the team, we should keep our ego away.