The first 30 seconds

Make one person the keeper of the workplace

You have to stand out from the crowd

Encourage people to bring their personality to work

Always be prepared for an opportunity

Serve Coffee And Tea

Talk about customer service to your staff—a lot

Customer expectations are changing—we all need to change with them

Reward good customers

Do you over promise and under deliver?

Understanding finances—taking control of your business

It’s all about respect—if you don’t respect your customers don’t expect them to come back

Never lose touch with your customers

Making your business bigger than one person

Understanding the importance of systems