Gagan Goswami- Managing Director of Heritage Infraspace India Private Limited
Great Companies: What all kinds of construction services does your company provides?
Gagan Goswami: Diaphragm Wall for Deep Basements and Metro Projects, Top Down Construction, Shoring & Piling, Soil Anchoring, Sheet Piling, Micro Piling, Vibrofloatation and Solar Projects.
Great Companies: What has been your motivation towards a successful business?
Gagan Goswami: Running your own business means that you can give customers what you believe to be the best products and services. Seeing positive and appreciative reactions from your customers based on what you provide them is incredibly motivating for me. I am always eager in trying and figuring things out if I can do the same work in much lesser time frame maintaining the same quality and safety standards. The missionary zeal as I navigate new challenges and opportunities keeps me going through the long hours.
I’ve always been extremely social and a huge networker. It’s been my most fruitful tool in building HIPL. I’m constantly making connections with those around me that benefits the overall business.
My motivation has always stemmed from my team i.e Heritage Family. Throughout our journey, the shared responsibility everyone on my team expresses – genuinely treating our company as if it is their own – is an indescribable thing to witness, and incredibly gratifying.
Being responsible for the income of my employees and their families in these tough times, I have to ensure that the business is thriving. It’s stressful at times but drives me to seek as many opportunities to grow and ensure the company is prospering. It’s also quite rewarding knowing I’m able to help and support these families and it motivates me to grow my business so that I may able to hire much more employees and help as many people as I can.
I want to pass the knowledge and creations to the future generation socially in Foundation Engineering i.e Diaphragm wall technology for deep Basements as retaining wall to minimize the accidents in construction industry.
I want to create something meaningful that’s going to outlast.
Great Companies: Who are your target costumers and how do you satisfy them?
Gagan Goswami: Builders and developers are our target customers. Recently we are trying to get as many Metro Projects and Infrastructure projects we can.
HIPL does the construction work which provides best value and impression to the clients. We provide services by securing best quality and cost competitiveness. We are having all specialized advanced equipment from International manufacturer as per client requirements.
We are having modern machineries which cater to the International Standards with a fleet that are incomparable to any other company in India for Diaphragm Wall and Piling. We have a strong management and technical team for execution of projects who dedicates the completion of projects within the timeline maintaining high Quality and Safety Standards.
As per the booming market requirements for ready mix concrete, Heritage has started its own Schwing Stetter 60 Cu m (M1), RMC PLANT recently from 26th May, 2019.
We have introduced Diaphragm Wall for deep basements with design and built option with 300 mm to 600 mm D Wall (300 mm for single/double basement, 450 – 500 mm for three/four basement and 600 mm for 5 basement)
We have worked in Kochi Metro, Ahmedabad Metro, DLF Downtown at Gurugram, Sabarmati Riverfront at Ahmedabad, Daman Sea Front, Water Supply Project for KMC Kolkata, 5 Basement Project for Venus Stratum at Ahmedabad, Phoenix Mall and Multiplex at Vijayawada, NBCC, NCC ,Diaphragm wall for infrastructure projects for Dams and Jetty in South India etc.
Great Companies: What is your mission and how do you plan to achieve it?
Gagan Goswami: Mission Statement - To strengthen our position as a market leader in Construction of Diaphragm Wall and Piling.
We have entered a Niche Market - Becoming a leader in a market with well-established players is unlikely. Instead of trying to battle over saturated, broad markets, we have found a narrow market and a specialized product and service. The smaller the market, the easier it will be to become a leader. Hence we chose the practical implications of Diaphragm Wall and Soil Anchoring Works for constructing underground and deep basements which very few people knew about.
Being a purple cow - Even in a niche market, there is bound to be competition. For becoming a leader, HIPL is constantly finding out ways to differentiate from others in the industry. We are being a Purple Cow and Transforming our Business by Being Remarkable, a stand-out product which is the key to success. We are the ones who introduced 500/450/400 and now 300 mm Diaphragm Wall.
Move quickly - We don’t wait for perfection to launch a product in India’s market. Instead, we constantly execute and iterate. We always keep in mind that a product will never be perfect, and it definitely won’t be at launch. Once the product has been in the market, we have to listen to customer feedback and consider their wants, needs and concerns. Hence we continuously do the R&D Works within the company to stay in competition with others. We Strive to innovate, adapt to changes in the market and try to stay two steps ahead of the competition.
Satisfy customers - Customers hold the power in today’s social media and technology-driven world. What they say can make or break companies. Our product and service needs to be high quality to satisfy customers, turning them into brand ambassadors for the company.
Invest in marketing - Creative marketing and ad strategies are needed to reach consumers and build brand awareness. We have been ambitious with marketing. We are always looking for new and creative ways to market your product and connect with customers.
We are in process of recruiting more efficient and quality staff for handling individual projects. We are having a powerful and passionate planning and finance department to deal with specific projects. Also we have an effective mechanical and electrical team to deal with a particular project. All are working and making efforts in the right direction to make the company achieve its mission.
Last but not the least I am always willing to take risks on behalf of the company for making it bigger and better.
Great Companies: Why does your construction service stands out compared to others?
Gagan Goswami: Modern machineries catering to International Standards, Fleet of machineries are incomparable to any other in India for Diaphragm Wall and Piling, Strong management and technical team for execution of projects, Completion of projects within the timeline or before timeline. High Quality and Safety Standards. Advance soil and rock anchoring machine i.e Casagrande C6. We are capable of digging and constructing a wall of 300 mm width and up to 1500 mm width up-to a depth of 50m. We provide legendary customer service in HIPL.
We find inspiration from outside the construction industry. This helps us stand out when we bring the fresh ideas back into construction rather than being a look-alike of your competitor. We always stay true to our OWN brand.
Innovation is the key to success in any business. We try to foresee situations and take necessary measures to tackle them from the beginning, or before they even happen. We always try to think of something creative that we can apply in our business and that nobody else has ever thought about or has ever dared to do. Innovation is all about trying new things out that others may find a little risky or feel that it is not going to make a difference. If I ever feel that it is going to work for the company, I take the leap. I have come across people who has try to intimidate me by showing the negative sides of my idea but if I know that the idea is better than anybody else, then I ensure to put it across to bring a difference in my business.
Honesty has now become a virtue. We maintain certain ethics and values for our company and ensure that everybody follows them right from the core of their hearts. This actually sends a message to our clients about your way of working. They indeed want to work with people who are honest with their work and maintain certain standard at all levels. At times, we may have to pay the price for being honest. Slowly and steadily, we see ourself acquiring more businesses just because we chose to be ethical.
We know that what makes our business stand out shouldn’t be so simple, or old school, but it is. I live by this motto: “Do What You Say You Will Do!” I know it’s not the golden rule, but pretty close to it. We are constantly amazed that our clients thank us for doing such a simple thing as returning a phone call. But, when our friendly competitors take days, or do it not at all, it makes us stand out from a huge pack. All we have are our words, we respect it and others will respect us!