The first 30 seconds
- 1 min
Make one person the keeper of the workplace
- 1 min
You have to stand out from the crowd
- 1 min
Encourage people to bring their personality to work
- 1 min
Always be prepared for an opportunity
- 1 min
Serve Coffee And Tea
- 1 min
Talk about customer service to your staff—a lot
- 1 min
Customer expectations are changing—we all need to change with them
- 1 min
Understanding finances—taking control of your business
- 1 min
It’s all about respect—if you don’t respect your customers don’t expect them to come back
- 1 min
Never lose touch with your customers
- 1 min
Making your business bigger than one person
- 1 min
Take the time to get to know the people you want to build a relationship with
- 1 min
Make sure your team understands your corporate philosophy
- 1 min
Always check reference of potential suppliers
- 1 min
Is your business name telling the right story
- 1 min
Consistency and the power of branding