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Win-Pro Consultancy Pvt Ltd, Winner of the Great Companies Global Business Award - 2022



Business Name: Win-Pro Consultancy Pte Ltd

Name: Ronald Soh

Location: Singapore

Establishment (Year): 1993

Category / Industry: IT Services

Sub Category / Sub Industry: IT Managed Services

Number of employees: 11-50 employees



Company Detail:


Win-Pro is leading outsourcing IT support, IT consulting, and IT solution service provider company in Singapore and Malaysia.

Since 1993, they have been delivering the highest standards of services to organizations in three major cities (Singapore, Johor Bahru, and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration. They serve IT Support and IT Managed Services for Small Medium Businesses in Singapore, inclusive of Multi-National Corporation as well.

Their IT consulting arm in Singapore translates business strategy into viable technology solutions. They can deploy, manage, and support our infrastructure, whether on our premises or on the Cloud.

Win-Pro is a fast-growing IT Managed Services Provider MSP Singapore that can proactively manage, monitor, and maintain IT infrastructure. To keep the system fully operational, it is imperative to perform a weekly, monthly, quarterly, and yearly system maintenance checklist for high availability and early detection of failure. As operational downtime is highly disruptive to any business workflow, therefore IT Maintenance Services Singapore is crucial and important part of any business to perform in its optimum state. Besides the accounting or ERP, CRM, and inventory systems, IT Managed Services Provider MSP Singapore would have deployed these MSP tools.

Remote Monitoring and Management (RMM)

Professional Service Automation (PSA)

Cloud Endpoint Security with Endpoint Detection and Response (EDR)

IT Support Helpdesk Ticketing

VOIP/SIP Communication System

Remote Control Software

Centralized IT Documentation

Team Collaborative Tool

Project management

Essentially, it is moving from the traditional and reactive system integrator’s break-fix to proactive and preventive MSP.



The solutions to Customer problems:

Problem:

  1. Overcoming IT Challenges

  2. Gaining Market Competitive thru Digital Transformation

  3. Improve Work Productivity and Efficiency thru Office Collaboration Tools

  4. Enhance IT Security

Solution:

  1. Microsoft 365 – Office Collaboration Tools

  2. Microsoft Azure – Cloud Services

  3. Fortinet – Perimeter Network Security

  4. Kaspersky – Endpoint Security

  5. Logitech/Poly/Jabra – Audio/Video Conferencing

  6. Qnap/Synology – Data Storage

  7. Datto – Business Continuity Backup

  8. ShadowProtect – Server/Workstation Backup


Unique Value Proposition:

  1. 30 Years in IT Business

  2. Job-Career-Business Pathway

  3. High Staff Retention Rate

  4. High Customer Retention Rate

  5. Growing Market Reach


Target Market:

  1. Small Medium Companies – Professional Services, Logistics, Food Distribution, Oil/Gas Industry

  2. Multi-National Companies with Presence in Singapore/Malaysia


Company’s Internal Objectives related to innovation, customer service, and operational excellence:

  1. Invest a certain amount in innovation,

  2. Improve or focus research and development,

  3. Investing in Great customer service,

  4. Improve customer retention,

  5. Streamline core business processes


A customer’s perspective on products and services:

  1. Best value for the cost,

  2. Reliable products/services,

  3. Best Service,

  4. Understands my needs


Benefits to Employees:

  1. Positive Work Environment,

  2. Effective Communication,

  3. A Fair Salary, Job Security,

  4. Freedom in the Workplace,

  5. Work-Life Balance,

  6. Offer Training and Development,

  7. Growth Career Opportunities,

  8. Job-Career-Business Pathway


Community / Society Service:

Collect/Refurnish/Send IT Equipment for IT Schools in developing countries like Indonesia







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