Great Companies: How did you get your idea or concept for the business?
Sunil Bhagtani: Having worked for 11+ years in BPOs (2002-2013), I had gained experience of working with various businesses from small & mid-size to Fortune 500 from varied industries and different geographies. By the year 2010, I noticed, outsourcing wasn’t just restricted to Fortune 500 and big corporations. It was becoming a common practice by even small-mid sized businesses, and not only for Sales or Customer Support, but everything we could do over the internet and telephone. This gave me confidence to start a BPO to help businesses scale without increasing overheads, enabling reduced costs and focus on more critical functions of their business.
Great Companies: What are the various services provided by WeSage BPM
Sunil Bhagtani: Our impressive list of services includes, but is not limited to Accounting/Bookkeeping, Transaction processing, Customer Support, Virtual Admin/Back-office Assistance, and Data Labeling.
Great Companies: What makes WeSage BPM different from hundreds of other similar service providers?
Sunil Bhagtani:
With 35+ years of BPO Management in the team, we have a proven track record of adapting to customers’ business, and helping them scale as well as make their business processes more efficient. We have an impressive client retention of 95%. No customer has left WeSage BPM due to low performance or integrity breaches.
Great Companies: What were the struggles and challenges you faced and how did you overcome them?
Sunil Bhagtani: We had 2 big challenges:
In India, a BPO means a company employing 100s & 1000s of people, offering handsome salary with a list of perks. So for us, with no outside investment, we were competing with such BPOs locally to acquire and retain talent. With all the experience I had and vision to build and operate a People First company, we implemented the best practices for talent acquisition and retention by any top-notch BPO in India and people-centric processes/policies.
With no Sales team or office in our target market, I applied all the experience to acquire business through references, consultants as well as online platforms. Glad to share that we acquired clients, and gradually grew the list of clients. Above all, most of the clients have been with us for years now.
Great Companies: How do you plan to grow in the future? What does 5 years down the line look like for WeSage BPM?
Sunil Bhagtani: We are opening a Sales office in the United States, and plan to grow the team size 5x in couple of years and 10x 5 years down the line. Also, we plan to stay bootstrapped in the next growth stage of our business.
Great Companies: If you had one piece of advice to someone just starting out, what would it be?
Sunil Bhagtani: Focus on building an organization through the right environment and you will get the right people on the team. People are not born with experience, so give opportunity to everyone who is willing to learn and grow.
Website : www.wesagebpm.com