Sricharen Sridhar- Founder and CEO of Fix My Cycle
Great Companies: What are the services Fixmycycle provide to its customers?
Sricharen Sridhar: Fixmycycle offers service at home for all types of bicycles . We also offer Advance service packages where the bicycle is picked up , serviced at our station and drop back . We provide ride support with professional mechanics for all levels of bicycle rides and races . We also run bicycle service camps at IT parks , Gated communities and Apartment complexes . Additionally , we are the official After sales service partner for multiple bicycle and E.bicycle brands in India . We are currently active in 18 cities and we will be touching a total of 50 cities Pan India in the next few months .
Great Companies:How do you manage your customers?
Sricharen Sridhar: At Fixmycycle , customer interactions are purely online and through calls as well .We have a 100 % response rate on all queries and feedback. There is a compulsory feedback call for every customer after the service is completed . This helps us improve our quality of service and also helps us understand additional customer requirements .
Great Companies: What is the main objective of Fixmycycle ?
Sricharen Sridhar: To be the GO TO bicycle service solutions across India , with professionally trained mechanics to handle all types of bicycles issues .
Great Companies: What makes Fixmycycle different from others?
Sricharen Sridhar: Fixmycycle is the 1st and only bicycle service provider operating fully online through our website. For complete online based booking solutions ensures there is no unnecessary interaction with the customer via phone calls , thus making the booking process simple and hassle free . We also provide various service packages according to each customer's needs and also encourage customizable service options .
Great Companies: What is the secret behind the success of Fixmycycle ?
Sricharen Sridhar: Our success solely based on customer satisfaction . We thrive to ensure an 100% job completion rate on all our bookings .