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  • Writer's pictureGreat Companies

Rohit Garg, Founder at Qwaiting

How did you get your idea or concept for the business?

I came up with the idea of Qwaiting when my friend and I had to wait a long time to be seated at a restaurant. It was frustrating to invest so much time there to buy the food. On that note, I thought of developing a solution to help businesses manage queues efficiently. Upon analysis, we found that industries such as banks and healthcare facilities faced the same challenges with customer flow, especially during peak hours. I researched and studied the queuing system extensively day and night. After two years of hard work, Qwaiting was launched.

What are the various Features provided by Qwaiting?

Qwaiting offers a variety of features to increase effectiveness and customer satisfaction across different businesses and industries. Some of the features include:

  • Appointment Scheduling.

  • Customer Feedback.

  • Real-time Updates.

  • Data Analytic services.

  • Customization.

  • Integration. 

What makes Qwaiting different from hundreds of other similar service providers?

Our clients have positive experiences because of our customer-focused approach, advanced technology solutions, seamless integration, comprehensive services, user-friendly interface, and commitment to data security. This is what sets Qwaiting apart and demonstrates our success. 

What were the challenges you faced, and how did you overcome them?

We primarily face the challenge of convincing users to adopt our new system as there are many other solutions available in the market. However, we overcame this challenge by using different marketing strategies and providing them with a user-friendly interface, conducting training sessions, and highlighting the benefits of our Qwaiting system, such as reduced wait times and improved efficiency. 

How do you plan to grow in the future? What does 5 years down the line look like for Qwaiting?

We plan to improve our software features and integrate the newest technologies to reduce the average waiting time. Our goal is to establish Qwaiting as the premier solution for business growth and customer satisfaction among business owners. In the next 5 years, we anticipate Qwaiting becoming an even more robust platform, leading the industry through ongoing innovation and a commitment to excellence.

If you had one piece of advice for someone just starting out, what would it be?

One crucial piece of advice for someone starting a business is to prioritize a deep understanding of the specific needs and pain points of your target customers. 



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