Great Companies: Please tell me something about the business and how did you come up with such an idea?
Mrs Emma Culley: Whilst working within a family business, I was caring for my grandparents at the same time. When I visited my grandparents, I wanted to be there as a granddaughter. To spend time with them, laugh with them and create new memories with them. Not do the washing up and make sure they had had their daily medicine. So, inspired by my experiences, I started Rest Assured Homecare in February 2019 with the aim of providing the same standard of care and dignity, both in turns of physical and mental well-being, to all my service users as I would expect to give my grandparents
Great Companies: What are the various services and products provided by your company?
Mrs Emma Culley: Live-in care, Sit-in care, Long term care, Short term care, Respite care, Hospital to home care, Well-being visits and Medication, although this is not exhaustive.
Great Companies: Why should one choose you over others in this field?
Mrs Emma Culley: I understand that getting care needs right for families ultimately starts with creating and nurturing an exemplary culture within the business. It is therefore my desire that every single member of the team, no matter their role, is able to play to their strengths every day, continually learn, grow and better themselves within an organisation where they feel valued and part of a family.
When you place your care, or the care of your relative with us, then I am confident that you will not be disappointed.
Great Companies: What are the struggles and challenges you face?
Mrs Emma Culley: Currently, our biggest restriction is the ability to freely market our business locally. COVID-19 has meant many restrictions, however people seem to be 'coming to terms' with the situation and are not quite so nervous about having carers in through their door. Our staff all adhere to strict guidelines and we reassure all service users of this. Recruitment can, at times be a struggle, those we have employed have all passed our 'Nan' test and we have a great team of growing carers.
Great Companies: What do you think are the few main things which are most important for a successful business?
Mrs Emma Culley: Self Discipline, Integrity, Persistence, Determination, Clear sense of direction and open to listen.