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Malti Lakhani - Great Companies Women Entrepreneur Award Winner 2022


Malti Lakhani: Kaizen Institute of Training Excellence


Name: Malti Lakhani

Business Name: Kaizen Institute of Training Excellence

Location: Vadodara, India

Establishment (Year): 2015

Profession/ Specialty: Training & Coaching

Social Media : LinkedIn


Company Detail:

Kaizen Institute of Training Excellence is primarily in training students for careers in Aviation, Hospitality, Travel and Tourism, Event, Retail, Dramatics and so on.

Parallel to this, Kaizen is also hugely into training Corporates like Soft Skills, Essential Skills, behaviour-based Safety Management, Train the Trainer, Change Manager and offering Business Consultancy and support to Start-ups.


Unique Selling Proposition / Competitive Advantage:

Unlike a standard curriculum delivery, they at Kaizen carefully curate content for each corporate or individual and deliver using engaging techniques. Before a curriculum is designed, they not only listen to the needs of the organisation but also study the needs of the employees. Thus, it is a two-way benefit. Every organisation is unique and has had great intentions while it was born. Kaizen decided to stick to its meaning – Continuous Improvement (Kai-Zen). With this goal in mind, we have ensured to grow each minute, day and year, together.

1. They have had many students from weak financial backgrounds whom Kaizen supported with great discounts and support in studies also giving them internships with us while they learnt. 2. They have had many students pursuing other courses along with Kaizen courses whom we supported by providing them access to our classrooms the entire day so that they could stay back to study for their other courses. 3. They guided a few UPSC exams students, students reappearing for boards by motivating them to study positively and guiding them through during their queries, though this was not a part of Kaizen’s course.

4. They also counsel and continue counselling students who have lost their hopes and have had self-destructive thoughts. Some such students have been placed well in the industry with proper guidance and counselling and have been doing very well since then. Proud to state that they raised hopes and positive mindsets. 5. Kaizen has worked closely with blue-collar employees in the industries and has been able to deliver complex ideas in a very simple manner. No wonder, they have been favourites in the corporate sector, especially for organisations who have tried their services! 6. Kaizen has been helping students with presenting themselves in interviews and bagging jobs. Their students do say that if there was one company that should have been for motivating lives and careers, it sure would be Kaizen Institute of Training Excellence. 7. Kaizen might have missed making money, but never missed collecting blessings!

It’s a living entity of heart, body and caring souls. Challenges Faced During The Journey:

Challenges have been only another stepping stone, says Mrs Malti Lakhani. But yes, before she overcame them, they have been the struggling milestones for her. She had borne the brunt of the exit of various Airlines which in turn gave us less confident footfalls. Demonetization came as another hitch. On top of all, there was the Pandemic!

Yet, The company did not notice much fall in terms of percentage of work they have been doing. There is a fall in the number of projects currently than what we handled earlier. There has been a stagnancy on and off but the word of mouth and repeat clients have saved them in time! It helps to build a “Delighted Client” base for automatic traction in the business. 40 per cent of clients are through Word of Mouth. But, building that rapport is the biggest challenge organisations should serve well. While designing and delivering Self Development content for the Self Help Groups of Maharashtra (under Maharashtra State Rural Livelihood Mission, Maharashtra Government) the biggest challenge was to explain the technical and management terms to the Rural folks. Kaizen took up the challenge to design a very simple and user-friendly curriculum to raise the bar of motivation and excitement in learning. It's not about fitting them into their training. It’s all about fitting our training in them!


Advice For Women Entrepreneurs:

Mrs Malti Lakhani says that if it's not a struggle, it cannot be entrepreneurship. So, to be an entrepreneur one needs to trust.


When you begin, all you need is to TRUST in yourself. Trust leads to a persevering approach. That means never giving up. Keep innovating ways to reach your dream if one way fails. There aren’t 100 failed ideas. They are all new ways that did not work in a particular case. They could be used by someone else. So, you document failures to not repeat them for the world will document your success.





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