Justin McGurgan- MD of Australian Consulting & Training Solutions Pty Ltd
Great Companies: Please tell me something about the business and how did you come up with such an idea?
Justin McGurgan: The needs of the hospitality industry have changed over the years. From compliance, to accredited qualifications to now a focus of leadership and service culture. We have developed our focus in line with these needs to have developed a 12-step program to an awesome and profitable service culture. This helps hospitality businesses go from good to great, attracting more customers, more often, with a higher average spend through upserving.
Great Companies: What are the various services and products provided by your company?
Justin McGurgan: Essentially we are a training company with learning available through face-to-face public and in-house training, online and video-conferencing learning.
Great Companies: Why should one choose you over others in this field?
Justin McGurgan: Our focus on leadership and service culture provide the keys to sustainable and profitable business for hospitality businesses.
Great Companies: What are the struggles and challenges you face?
Justin McGurgan: In tough economic times, training is one of the first expenses to be cut. However, if "people are your greatest asset", then investment in this asset is required, in good times and in bad.
Great Companies: What do you think are the few main things which are most important for a successful business?
Justin McGurgan: Clear focus and goals, tenacity and commitment to your vision