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  • Great Companies

Heyx India Private Limited, Winner Of The Great Companies Global Business Award- 2022

Business Name: Heyx India Private Limited

Name: Aditya Roy

Location: Indore, India

Establishment (Year): 2021

Category / Industry: IT Services

Sub Category / Sub Industry: Automation AI

Number of employees: 11-50 employees

Website URL:

Company Detail:

Heyx is an Omni channel communication desk to engage and support their customer anytime and anywhere. Get tons of features like Live chat, Team collaboration, Chat marketing & Customer Profiling for various channels like WhatsApp, Instagram, SMS, Email & Website at a single dashboard.

The solutions to Customer problems:


-There is a lot of inadequacy in business communication, which stops business growth and results in poor customer support.

Below are some key problems that heyx solves,

1: email marketing is dead these days, so reaching to potential customers is difficult.

2: website visitor conversion has a very less ratio because of fewer 1:1 conversions.

3: Helpdesk executives are not available 24*7*365.

4: Unnamed interaction ratio for every business is still 6:10.


  • Reaching customers at their preferred channel is always a proficient way. Using heyx Omni channel communication automation tool, brands can reach their customers directly on WhatsApp using WhatsApp Business API.

  • Messages from any channel can be stored in the same dashboard without any security threats.

  • Bot automation can help their customers anytime and store every interaction for retargeting them.

  • Engaging clients and providing ultimate support at their preferred channels like WhatsApp, Instagram, or websites with a personal touch can help customers to increase trust in our business.

Unique Value Proposition:

Heyx provides unparalleled customer support and their pricing models help businesses to grow without hesitating about any hidden charges. The unfair advantage that they have, is their powerful dashboard with unlimited offerings like “n” numbers of users, “n” number of broadcasts, “n” numbers of channels, & “n” numbers of a workflow (chat automation). Which amazed their clients to move from reliance & onboard with them.

Target Market:

Their target market is Enterprise businesses & SMBs from verticals such as Retail, E-commerce, Educational or Edtech organizations, B2B businesses, Manufacturers & consumer services.

Company’s Internal Objectives related to innovation, customer service, and operational excellence:

  • Most innovative products/services,

  • Improve or focus research and development,

  • Investing on Great customer service,

  • Improving customer retention,

  • Streamline core business processes

A customer’s review:

  • Best value for the cost,

  • Reliable products/services,

  • Best Service,

  • Understands my needs,

  • Most innovative products/services

Benefits to Employees:

  • Best value for the cost

  • Reliable products/services

  • Best Service

  • Understands my needs

  • Most innovative products/services

Community / Society Service:

Right now they are more focused on establishing their business to churn the market ASAP, but in terms of society serving they are associated with several NGOs from rural areas who’re working in the education segment.



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