Great Companies: How did you get your idea or concept for the business?
Gaurav Bali: During my professional journey and personal experiences I found there is a scarcity of quality medical opinion and almost non existent basic medical infrastructure which prompted me to take plunge into Healthcare sector and focus on Tier 2,3 and 4 towns and issues pertaining to primary care.
Great Companies: What are the various Services provided by CareWell360
Gaurav Bali: We are trying to provide technology driven primary care solutions with a hub, spoke and cloud model. Our service offering include Doctor Consultation(Online/Offline), On Demand Medical Exams, mobile OPD service, Diagnostics, physiotherapy services under one roof.
Great Companies: What makes CareWell360 different from hundreds of other similar service providers?
Gaurav Bali:
We are amongst the pioneers in primary care who are using technology at every step of care value chain. We work in hybrid clinic set up ,eliminate the need for physical Doctor visits without compromising on touch and feel aspects through our on Demand medical Exam kits. We also take pride in eliminating unnecessary waiting times for reports with TAT of less than 24 hours for major tests. We have panel of experts who provide quality second opinions and thereby eliminating need for physical visits to metros and resulting in huge savings. Our tech stack provides our Doctors with analysis and decision making tools with AI and EMR to give an instant access to patient case history and also provide 24X7 access to quality medical opinion.
Great Companies: What are the struggles and challenges you face?
Gaurav Bali: Technology acceptance, Doctors willingness to work in this new kind of connected ecosystem and maintaining consistent care delivery standard, shortage of Doctors especially of Gynecologists and Pediatrics are some of the challenges we face.
Great Companies: How do you plan to grow in the future? What does 5 years down the line look like for CareWell360?
Gaurav Bali: We see ourselves as most preferred and trusted primary care providers with key focus on Womens and Child care.
We would like to be amongst Top3 Primary Care service providers in India with a very strong technology backbone especially through AI, EMR, strong healthcare Analytics to make our solution accessible, affordable and evidence based.
Great Companies: If you had one piece of advice to someone just starting out, what would it be?
Gaurav Bali: Entrepreneurship is a roller coaster ride. Don't take success too seriously and failures to heart. Do what you love and love what you do. Its all about staying the course.