Andrea Navarrete, President & CEO at PLUMBING HEATING & COOLING INC
Great Companies: Can you tell a little bit about your company First Rate Plumbing, Heating and Cooling Inc?
Andrea Navarrete: First Rate Plumbing, Heating and Cooling went into business in June2019. First Rate acquired Desert Suns Heating and Cooling in January 2020. Desert Suns is a company that had great brand recognition in the community and had been in business for 20 years prior to being acquired. First Rate delivers “quality work, exuberant service” we give 100% Customer Satisfaction Guarantee and a Final Price Guarantee. Our staff is very tenured and we are here to help our community.
Great Companies: What makes First Rate Plumbing, Heating and Cooling Inc different from hundreds of other Plumbing and Heating firms?
We are different because we hire tenured employees, we are constantly training, we are happy and thankful to have customers therefore we show it with our great customer service. A customer has many companies to choose from, we want to be sure that our service is memorable and the best in home service experience a customer has ever come across. We also background check and drug test our employees as well as ensure they are licensed or on the path to get licensed.
Great Companies: What are the various services provided by your company?
Andrea Navarrete: We provide in home repair work on Plumbing, Heating and Cooling. We also specialize in Heating and Cooling equipment replacement as well as plumbing re-pipes.
Great Companies: How do you make sure to solve all the complex Plumbing,Heating and Cooling problems of various customers?
Andrea Navarrete: We do this by hiring the best and most tenured employees in our industry. Many of our employees have seen unique scenarios and are able to help each other get through some of the toughest problems we come across. We also make sure that we constantly train to stay on top of the cutting edge of technology and knowledge of our industry.
Great Companies: How do you plan to grow in the future? What does 5 years down the line look like for First Rate Plumbing, Heating and Cooling Inc?
Andrea Navarrete: We plan on gaining market share in our community by delivering exceptional customer service resulting in repeat business, club memberships, and referrals. 5 years down the road, we will see an increase in revenue, market share, staff, and knowledge.