An Interview with Susan Venter of SM Architectural & Town-Planning Services

Great Companies: How did you get your idea or concept for the business?

Susan Venter: I observed that many property owners struggle due to a lack of understanding regarding their building plans and compliance requirements. This is a significant challenge in the industry—people often aren't aware of their rights or the necessity of approved plans for modifications or property sales.

Since 2011, SM Architectural & Town-Planning Services has been focused on bridging this knowledge gap. We collaborate with property professionals—agents, town planners, and engineers—to ensure our clients receive accurate information and expert guidance.

Great Companies: What are the various services provided by SM Architectural & Town-Planning Services?

Susan Venter: We specialise in designing and submitting building plans for new and existing structures, ensuring full compliance with local municipal regulations. Our goal is to simplify complex processes and provide tailored solutions for our clients' property needs.

Our services include:

✅ Building plans for new and existing structures

✅ Obtaining copies of existing approved plans

✅ Council submissions and approvals

✅ Redrawing existing building plans

✅ Comprehensive property services and more

Great Companies: What makes SM Architectural & Town-Planning Services different from hundreds of other similar service providers?

Susan Venter: What sets us apart is our comprehensive approach to drafting services. We aim to simplify the world of building regulations for property owners, investors, and developers.

Our professional, efficient, and friendly service ensures close collaboration with clients to meet their ideas and requirements. With over 14 years of experience in building plan creation, we bring expert solutions that save our clients both time and money.

Great Companies: What were the struggles and challenges you faced and how did you overcome them?

Susan Venter: In our early stages, we faced significant cash flow challenges due to limited funding and high operational costs. We had to make some tough decisions to keep the business going. Through a strict cost-cutting strategy and operational streamlining, we managed to become profitable within our first year.

A similar challenge arose during the COVID-19 pandemic, but through resilience and adaptability, we’ve continued to persevere.

Great Companies: How do you plan to grow in the future? What does 5 years down the line look like for SM Architectural & Town-Planning Services?

Susan Venter: We've recently expanded into property services, adding more value to our existing building plan offerings. As certified Property Practitioners, we are better positioned to assist clients with property-related concerns.

Looking ahead, we plan to invest in advanced equipment to enhance work efficiency and take on larger-scale projects. This growth is essential for scaling our business sustainably.

Great Companies: If you had one piece of advice to someone just starting out, what would it be?

Susan Venter: Believe in yourself. Having faith in your abilities can unlock immense potential. Let go of self-doubt and trust that you’re capable of achieving great things.

Website : https://www.smteken.co.za