Mohamed Fazuloudheen, CEO at Easy Outdesk Pvt. Ltd
Great Companies: How did you get your idea or concept for the business?
Mohamed Fazuloudheen: I always aspired to become an IT Engineer from a very young age. It was a tough start to my career as I graduated and entered the job market during the global recession. I joined a BPO in Chennai and was on the technical IT support team and later grew into the role of a senior support engineer. I took a decision to quit 8 years later as the urge to do something on my own became greater.
I had no solid plan or business idea in hand while quitting. I took a leap of faith with my knowledge, experience and love for IT solutions and servicing. I gathered ideas from different success stories, experiences from seasoned entrepreneurs and ventured into starting my own company.
Easy Outdesk was started as a partnership firm in 2015 to provide solution-oriented assistance and IT support. Within a few years, we saw great traction and responses and our clientele grew. As a result the company also grew and pivoted to a private limited firm in 2018.
Great Companies: What are the various Services provided by Easy Outdesk Pvt Ltd
Mohamed Fazuloudheen: We combine our expertise in consulting, IT infrastructure and Business Process Outsourcing services to provide the best solutions and results for each of our clients. Our technical associates will be aligned to each organization’s daily activity either through remote support or onsite support. The multicultural workforce ensures the best global IT resources and skill at the client’s disposal.
Few of our core expert services are as follows:
Database and Data Management
IT Infrastructure Support
IT- Software Development Support ( MobileApp,Web App and more)
Great Companies: What makes Easy Outdesk Pvt Ltd different from hundreds of other similar services providers ?
Mohamed Fazuloudheen: Though we are an IT servicing company, we value human connection and utilizing resources to its fullest potential. Our client-first culture results in the perfect execution of all the Virtual Assistance and IT needs as per requirement. EOD creates a comfortable working environment for the clients. All the services provided by us are customized to the client’s specifications and needs. As we are ever evolving and adapting to the demanding needs, we focus on maintaining a good lifetime relationship.
Our clients can walk out anytime if they aren’t satisfied though we can proudly state that it has never happened before. They have regarded our team and processes as efficient, effective and flexible and hence the experience for them has always been smooth and fast. Our knowledge of business strategies and its implementation has always resulted in the clients doubling their profits.
We have a good working structure internally and hence are seen as reliable, providing resources 24/7.
Great Companies: What are the struggles and challenges you face?
Mohamed Fazuloudheen: I believe challenges provide great learning and overcoming it only leads to growth and more glory. That being said, we do face the day-to-day challenges of running the business and providing our best solutions to any problem that arises.
Identifying clients that will benefit from our services and signing up with them can sometimes become a strenuous process but it’s something we do diligently. Retaining the business and keeping the client satisfied is our next step. Along with this we at EOD are constantly upgrading our technology, implementing new processes that complement the client requirements. As a solution-oriented business, our services are tailor made and our team does intense research and development to deliver the best for our clients.
Great Companies: How do you plan to grow in the future? What does 5 years down the line look like for Easy Outdesk Pvt Ltd?
Mohamed Fazuloudheen: Looking back at our milestones since we started running the business in 2015, I am proud of everything we have achieved so far. We are a unique service provider and we are working towards making the brand more visible in the market. We will surely grow beyond an MNC with our groundbreaking technology and business processes.
When we began, we started only with customer service and later integrated it with IT support as well. Our near future goal is to launch ourselves as a product-based company in the global market.
Great Companies: If you had one piece of advice to someone just starting out, what would it be?
Mohamed Fazuloudheen: Expect failures, but keep trying. Quitting is the actual failure.
The above is a line I live by at all times. Kickstarting and running a business isn’t easy and there is no magic formula for success. We need to imbibe the entrepreneurial attitude of persevering and pivoting towards hard work and success will surely follow. Mentally be prepared to undergo hardships but with the right attitude you will be able to find the best solution for every endeavor. Build a strong team that aligns with your vision and goals and they will surely sail through the toughest storms and calmest waters alongside you.
Jump start your idea today and chase it till you find success and happiness.